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Our Terms Shape Your Account and Play

When you open an account on dunia88, you enter into an agreement that covers how deposits and withdrawals work, what games you can access, and how we handle…

Account creation and verificationDeposit and withdrawal termsGame access and regional rules
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dunia88 Our Terms Shape Your Account and Play
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How to Reach Us About Terms or Account Issues

Live Chat Our support team responds in the lobby during active hours. Ask about account rules, payment holds or any term you're unsure about — we answer in real time.
Email Support Send detailed questions about terms, verification or withdrawal disputes. We reply within 24 hours with a full explanation and next steps.
In-Account Messages Check your account inbox for notifications about terms updates, verification requests or policy changes. We flag important notices there first.
YOUR DATA STAYS SAFE

How We Protect Your Account and Handle Your Information

Account Security

We encrypt your login, store your payment details securely and never share them with third parties. Two-factor authentication is optional but we recommend it.

Data Retention

We keep your account history, transaction records and personal information for seven years to comply with local financial regulations and to settle disputes fairly.

Verification Process

Before your first withdrawal, we ask for ID and proof of address. This protects you from fraud and keeps our platform safe for all players in Makassar and across Indonesia.

Cookie and Tracking

We use cookies to remember your login and track your gameplay for fraud prevention. You can clear cookies anytime; it won't affect your account or balance.

Dispute Resolution

If you dispute a transaction or bet outcome, contact support with details. We review records and respond within 48 hours with our finding and any corrective action.

Request Your Data

You can ask for a copy of all personal data we hold on you. Email our support team with 'Data Request' in the subject line; we'll send it within 14 days.

Terms & Conditions Questions Players Ask

We hold your withdrawal request until verification is complete. Send your ID and proof of address via the account verification page. Once approved, usually within 24 hours, your withdrawal will process to DANA, OVO, GoPay or QRIS as normal.

Username is permanent once set. Email can be changed in account settings, but we'll send a confirmation code to your old email first for security. Changes take effect immediately after confirmation.

Open a dispute ticket in support within 48 hours of the bet. Include your bet slip ID or game reference. Our team reviews the live stream recording or game log and responds with the outcome and any corrective credit within 48 hours.

Our core terms are the same, but game access and certain features depend on local law in your region. Support can confirm what's available where you are. We always comply with local regulations where you're playing from.

We close accounts only if we detect fraud, breach of terms or illegal activity. We'll email you with the reason. If you believe it's a mistake, reply to that email and we'll review it within 5 business days.

We retain your data for seven years after account closure for regulatory compliance and dispute resolution. After that, we delete it unless local law requires us to keep it longer.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. If you can't access that email, contact support with your username and registered phone number for identity verification.

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